Cancellation and Return Policy

Preorder Cancellation Policy

Orders may be canceled prior to dispatch and are subject to a 3% fee deducted by our payment processor. If your order has been dispatched, please refer to our return policy. To initiate an order cancel, contact our support team at info@zerno.co. To avoid incurring the 3% fee, you can opt to convert your refund into store credit in the full amount of your order.

Return policy

Returns must be submitted within 7 days of receipt. The item must be returned to Zerno in all original packaging and in an unused condition. Requests should be made by email at info@zerno.co. Return shipping will be the responsibility of the customer and we recommend using an insured and trackable service. Refunds will include the full value of the goods returned minus shipping and processing fees. If a returned item shows damage, signs of use, missing components, or non-original packaging, the refund amount may be reduced to reflect the condition of the returned product.